Business Priorities

Using values to guide decisions can benefit customers and improve operations and the bottom line.

Where innovation proliferates, fast-moving companies rely on special review teams to keep projects aligned with the mission.

Two automation initiatives succeeded by scoring potential processes and combining technical and process knowledge.

A panel of artificial intelligence experts weighs in on whether organizations are adequately investing in responsible AI.

Survey findings: Latin American companies need to enhance CX quality and improve use of analytics.

A global survey finds that many EMEA-based companies need to improve customer-experience quality.

The authors of a new book suggest tactics for changing a meeting-driven corporate culture.

A panel of AI experts weighs in on whether responsible AI should be at the top of leaders’ management agendas.

Here’s a snapshot of what 2,600+ business leaders said about how their organizations approach CX.

This research report covers leading CX trends and offers expert advice for becoming a “CX Champion.”

California chief technology innovation officer Rick Klau discusses creating a culture of empowerment and experimentation.

Companies can better support individual and community well-being through a people-centered approach to profitability.

Accelerating strategy breakthroughs, transforming the supply chain, and contextualizing office space.

Companies that show the most agility and resilience in responding to the global pandemic pursue four main strategies.

There are four common misconceptions that leaders often succumb to when thinking about disruptive innovation.

This guide from MIT SMR Connections and AWS takes leaders from strategy to a technology plan.

Good culture is critical for striking the balance between strategic alignment and organizational agility.

Artificial intelligence may look poised to tackle tricky business decisions — but it only works for certain sorts of problems.

In baseball, analytics can help with defensive strategy—but using it may reduce fan engagement.

As government fails to act on climate change, experts debate whether business should take the lead.