Platforms & Ecosystems
Making 600 Billion Decisions With AI: Expedia Group’s Rathi Murthy
On the Me, Myself, and AI podcast, Expedia Group’s Rathi Murthy discusses how AI is changing the travel industry.
Digital Transformation
Latest
Technology Innovation Strategy
A One-Stop Data Shop: The Lego Group’s Anders Butzbach Christensen
On the Me, Myself, and AI podcast, Lego’s head of data engineering explains its approach to digital transformation.
Sam Ransbotham and Shervin Khodabandeh
Organizational Transformation
Why Digital Ability Trumps IQ
Transformation success requires moving beyond “digital IQ” by linking employee ability to performance outcomes.
Kimberly A. Whitler and F.D. Wilder
Business Models
Bringing Customers Along on the Digital Journey
The data streams generated by customers using smart, connected products can lead to new products and services.
Mohan Subramaniam and Elizabeth Heichler
Technology Innovation Strategy
Investing in a Tech Platform to Enable Better Banking
The CEO and COO of DirectBooks discuss the innovation approach behind the financial communications platform.
Yvonne Wang and Rich Kerschner, interviewed by Chris Clearfield
Content sponsored by Tata Consultancy Services
Culture: The Engine of Transformation
Executives from TCS and Equifax discuss why true digital transformation requires cultural change.
Akhilesh Tiwari and Bryson Koehler
Business Models
How Smart Products Create Connected Customers
The data streams generated by customers using smart, connected products can lead to new products and services.
Mohan Subramaniam
Content sponsored by DXC Technology
Digital Innovation and Employee Experience: Making the Connection
Two executives discuss why companies must provide relevant, personalized employee experiences.
Mike McDaniel and Ryan Steinberger
Content Sponsored by TSIA
What B2B Leaders Must Do for True Digital Transformation
Learn what B2B leaders must do to help their companies achieve genuine digital transformation.
A webinar with Thomas Lah, J.B. Wood, and Julia King
Technology Innovation Strategy
The Trust Problem That Slows Digital Transformation
Leaders need to help their business and IT staff better respect each other’s capabilities.
Thomas C. Redman
Customers
Rethinking Customer Expectations for 2022 and Beyond
Tools for companies and managers to rethink standard customer experience practices.
George Westerman and Ally MacDonald
Organizational Transformation
Cracking the Culture Code for Successful Digital Transformation
Leaders can successfully execute a digital transformation by achieving cultural balance between continuity and change.
Carsten Lund Pedersen
Organizational Transformation
How the Wrong KPIs Doom Digital Transformation
Successful digital initiatives require metrics that track business results, not technology use.
Michael Schrage, Vansh Muttreja, and Anne Kwan
Technology Innovation Strategy
The Questions Leaders Should Ask in the New Era of Digital Transformation
In this era of upheaval, business leaders must reconsider the assumptions that rule their decision-making processes.
George Westerman
Executing Strategy
When Gradual Change Beats Radical Transformation
Evolutionary digital transformation may work better than radical change for some companies.
Ivanka Visnjic, Julian Birkinshaw, and Carsten Linz
Disruption
Disruption as a Platform for Continuous Innovation
Gerald C. (Jerry) Kane, Rich Nanda, and Anh Phillips, authors of the book The Transformation Myth, outline the traits and principles essential for adapting to disruption, especially following the COVID-19 pandemic.
Gerald C. Kane, Rich Nanda, Anh Phillips, and Abbie Lundberg
Content Sponsored by PTC
A Digital Thread: Capitalize on Your Data’s Value
Develop a “digital thread” that connects people, products, and processes internally and externally.
Catherine Kniker, Raghav Narsalay, and Wade Roush
Content sponsored by Tata Consultancy Services
New Approaches, New Skills: The Rapidly Changing Role of IT Sourcing in an Insurer’s Digital Transformation
Executives from TCS and Swiss Re discuss IT sourcing and digital transformation.
Vinit Chopade and Shailesh Yadav
Innovation Strategy
The Best of This Week
Innovation strategies for successful change, steps to building stakeholder trust in new technology, and organizational shifts for successful AI deployment.
The MIT SMR Editors
IT Governance & Leadership
Building an Organizational Approach to Responsible AI
Companies adopting the best practices of responsible AI extract benefits while mitigating AI’s risks.
Kay Firth-Butterfield
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