Relationship Management

Advice for leaders on successfully designing and implementing a matrix reporting structure in their organizations.

Mentors can help redefine the rhetoric of success that rewards work at the cost of well-being.

MIT SMR’s fall 2022 issue includes articles on board refreshment, collaborative relationships, and management skills.

This issue of MIT SMR focuses on customer relationships and their connection to innovation and value.

The meaning of respect hasn’t changed, but leaders should adapt their approach for remote employees.

Incivility isn’t just about the office jerk. It’s also about dysfunctional employee relationships.

When team members do good deeds, their leaders can be susceptible to bad behavior. Here’s why.

Understanding the subconscious drivers of strategy, responding to regulatory risks, and making sense of conflicting advice.

How do you reap the benefits of conflicting advice from your mentors? Consider these tips for both mentees and mentors.

Companies can better support individual and community well-being through a people-centered approach to profitability.

How peer coaching can help remote workers and reshaping leadership imperatives now and for the future.

When done right, these programs can help employees manage stress and remain engaged in their work.

Advance preparation and personal training go a long way toward helping people succeed.

Learn what makes dual-career couples work and get your own conversation-starter kit.

Influencer marketing offers a big return when done right. But many companies are doing it wrong.

Great leaders are distinguished by their ability to master personal relationships.

It’s not enough to be right. You also have to sell your model or idea to have an impact.

Organizations must become more strategic about their tech investments to better serve customers.

Here’s how to ensure your sales teams know their customers’ problems.

Customers relationships evolve. Understanding how is the key to tailoring your CRM strategy.