Automation
Harnessing Grassroots Automation
With a modest amount of training, nontechnical employees can automate complex processes.
Data, AI, & Machine Learning
Latest
Analytics & Business Intelligence
Strategic Alignment With AI and Smart KPIs
When organizations create forward-looking smart KPIs with AI, they see increased strategic alignment.
David Kiron, Michael Schrage, François Candelon, Shervin Khodabandeh, and Michael Chu
Leading Change
Procurement in the Age of Automation
Research points to six practices leaders can use to overcome stakeholder resistance to automated negotiation technology.
Remko Van Hoek and Mary Lacity
IT Governance & Leadership
Generative AI at Mastercard: Governance Takes Center Stage
Even with its deep AI experience, Mastercard is feeling its way toward how it uses generative AI.
Thomas H. Davenport and Randy Bean
Ethics
Protecting Society From AI Harms: Amnesty International’s Matt Mahmoudi and Damini Satija (Part 1)
On the Me, Myself, and AI podcast, Amnesty International’s Matt Mahmoudi and Damini Satija discuss AI’s societal risks.
Sam Ransbotham and Shervin Khodabandeh
AI & Machine Learning
Using Federated Machine Learning to Overcome the AI Scale Disadvantage
FedML technology could help smaller companies train their machine learning models on larger, decentralized data sets.
Yannick Bammens and Paul Hünermund
New Product Development
Images and Inspiration With AI: Pinterest’s Jeremy King
On the Me, Myself, and AI podcast, Pinterest’s Jeremy King discusses the technology behind the image-based platform.
Sam Ransbotham and Shervin Khodabandeh
Skills & Learning
Learning From and With AI: Duolingo’s Zan Gilani
On the Me, Myself, and AI podcast, Duolingo’s Zan Gilani shares how AI personalizes the language app and motivates users.
Sam Ransbotham and Shervin Khodabandeh
Automation
How Robots Can Enhance Performance Management for Humans
Researchers describe how having robots work alongside humans can help companies measure performance more accurately.
Bryan Hong and Lynn Wu
Security & Privacy
Detecting the Good and the Bad With AI: Airbnb’s Naba Banerjee
On the Me, Myself, and AI podcast, Airbnb’s Naba Banerjee explains how machine learning helps protect hosts and guests.
Sam Ransbotham and Shervin Khodabandeh
AI & Machine Learning
Improve Key Performance Indicators With AI
Researchers are seeing stronger business benefits when KPIs are adjusted with or created by AI tools.
Michael Schrage, David Kiron, François Candelon, Shervin Khodabandeh, and Michael Chu
IT Governance & Leadership
Regulating AI Innovation: Aboitiz Data Innovation’s David Hardoon
On the Me, Myself, and AI podcast, Aboitiz Data Innovations CEO David Hardoon discusses regulation’s role in innovation.
Sam Ransbotham and Shervin Khodabandeh
New Product Development
The Social Science of AI: Intel’s Elizabeth Anne Watkins
On the Me, Myself, and AI podcast, learn how social scientists help facilitate human-machine collaboration at Intel.
Sam Ransbotham and Shervin Khodabandeh
IT Governance & Leadership
Building Robust RAI Programs as Third-Party AI Tools Proliferate
The 2023 MIT SMR-BCG responsible AI report finds that third-party AI tools pose increasing risks for organizations.
Elizabeth M. Renieris, David Kiron, and Steven Mills
AI & Machine Learning
The Impact of Generative AI on Hollywood and Entertainment
New AI tools can produce text, audio, and images. What does that mean for creative professionals? Two experts weigh in.
Thomas H. Davenport and Randy Bean
AI & Machine Learning
What, Me Worry?
MIT Sloan Management Review’s summer 2023 issue includes a look at the risks and potential rewards of generative AI.
Elizabeth Heichler
Financial Management & Risk
Risk Intelligence and the Resilient Company
A more logical approach to risk management can help leaders sustain value generation through disruption and uncertainty.
Ananya Sheth and Joseph V. Sinfield
AI & Machine Learning
Predictive Models Can Lose the Plot. Here’s How to Keep Them on Track.
Algorithms sometimes fail to keep pace with changes in the environment and deliver poor-quality predictions as a result.
Vern L. Glaser, Omid Omidvar, and Mehdi Safavi
Innovation Strategy
Making Investments in AI: Samsung’s Hina Dixit
On the Me, Myself, and AI podcast, venture capitalist Hina Dixit shares her criteria for investing in AI startups.
Sam Ransbotham and Shervin Khodabandeh
Innovation Strategy
Three Lessons From Chatting About Strategy With ChatGPT
Two business strategists explore ChatGPT’s capacity for generating new ideas and strategies — and where it falls short.