From the Current Issue: Cultivating Innovation

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How Innovative Is Your Company’s Culture?

The article includes a survey designed to enable managers to assess a company’s innovation culture.

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Organizing R&D for the Future

The art of collaboration is one that many research and development organizations have yet to master.

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The Trouble With Too Much Board Oversight

Is board oversight — helpful as it can be — detrimental to innovation?

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Experiments in Open Innovation at Harvard Medical School

This article examines how open innovation was used in diabetes research at Harvard Medical School.

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Digital Transformation

Video: The Digital Transformation of Health Care

April 26, 2013 | Lori Beer (WellPoint), interviewed by Michael Fitzgerald

As the U.S. health-care industry goes through the most significant change it has faced in decades, one of the country’s largest health insurers, WellPoint, is responding by using technology to change its business model. Lori Beer, WellPoint’s executive vice president of specialty businesses and information technology, talks about how technology lowers costs and helps doctors and nurses be more efficient and effective.

Beer explains how WellPoint, which operates a number of Blue Cross and Blue Shield units, is using analytics to devise ways to help health-care providers work more efficiently. The company is the first commercial adopter of IBM’s Watson technology, made famous by beating Jeopardy champions in head-to-head competition; WellPoint is among other things using Watson to help diagnose patients. WellPoint is also looking at aggressively expanding use of technologies that allow telemedicine and home-based medical care, which should help cut some of the costs and complications of people with chronic conditions.

Supply Chains

Do you have the best supply chain strategy for your business? This collection of articles offers thought-provoking ideas about supply chain design and performance.

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When One Size Does Not Fit All

As a business diversifies, it may need more than one supply chain. Here’s how Dell did it.

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Outcome-Driven Supply Chains

Supply chains should be designed and managed to deliver one or more of six basic outcomes.

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Your Next Supply Chain

How have strategies for supply chain design changed? Two leading thinkers offer insights.

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Opportunism Knocks

There are five steps managers can take to protect their complex and vulnerable supply chains.

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New in Data & Analytics

How Analytics Can Transform Business Models

April 16, 2013 | Franklin Rios, President (Luminar Insights), Interviewed by Renee Boucher Ferguson

There are 52 million Latinos in the United States, with $1.5 trillion of purchasing power.

Entravision Communications Corporation a Spanish-language media company, reaches about 96% of that U.S. Latino audience through its numerous television and radio stations and digital platforms. It uses that extraordinary reach to provide media solutions to marketers interested in tapping into the Latino consumer market.

Entravision’s sweet spot is its ability to offer hyper-local and regionalized channel marketing — what Latinos in Los Angeles are interested in versus what Latinos in Yuma or Tampa are interested in. But to provide more efficient and deeper insights to marketers, Entravision executive Franklin Rios decided to utilize empirical and transactional data obtained through licensing agreements. The increased data coming into Entravision’s traditional data environments caused bottle necks — in processing power, in latency, in response times. As a result, the company embarked on a “big data” infrastructure implementation that included new analytics tools, the cloud and Hadoop.

The addition of external data, coupled with the new platform and new algorithms, resulted in fine-grained behavioral insights. But the story doesn’t end there. Entravision clients became interested in the new analytics results, outside of their implications for media buys. And with increased client demand for those insights, an analytics division was created. In effect, analytics transformed Entravision’s business model.

In March 2012, Rios became the president of Luminar Insights an entirely new unit of Entravision that specializes in big data Latino insights. Not just for media buyers, but also for those in other industries, such as CPG and retail. Rios spoke with MIT Sloan Management Review contributing editor Renee Boucher Ferguson about the process of analytics innovation that led to the development of Luminar.

Sustainability

Caesars Entertainment: Betting on Sustainability

Caesars Entertainment, the world’s most geographically diversified gaming company, has emerged as an environmental leader in the hospitality industry. In just five years, it reduced its carbon footprint by nearly 10% and reduced its energy use per square foot by 20%. Gary Loveman, Chairman and CEO, became interested in sustainability during the depths of a global financial crisis. The company’s sustainability program has breathed new life into the company’s business and boosted pride among employees.

Managing Risks, Creating Opportunities from Ecosystem Change

Most businesses depend on ecosystem services somewhere in their supply chain. Most don’t fully recognize the risk that environmental degradation poses to business. However, the Corporate Ecosystem Services Review 2.0 tool offers a 5-step process that helps managers develop strategies to deal with the risks — and opportunities — that develop from ecosystem changes.

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