Exploring the Digital Future of Management

AI and the Need for Speed

How AI affects organizations use of and relationship to time — in reacting, managing, and learning — may be a tough adjustment.

Strategies in Customer Retention

Which Features Increase Customer Retention?

Product features designed to attract new customers differ from features that retain customers.

How Should You Calculate Customer Lifetime Value?

Should marketers subtract the cost of acquiring a customer before assessing that customer’s lifetime value (CLV)?

Image courtesy of Flickr user DaveMN

What Unhappy Customers Want

Customers are unsatisfied with complaint handling despite years of effort. A new approach is needed.

The Case for ‘Benevolent’ Mobile Apps

Smartphone apps that provide consumers with helpful information can improve users’ trust in a brand.

Successful Business Model Innovation

Building a Business Creation Engine

A webinar presentation looks at how executives can improve their odds of success at business model innovation.

Organizing for New Technologies

Responding to disruptive technologies may mean changing your company’s organizational structure.

Adapting to the Sharing Economy

New strategies are helping companies embrace “collaborative consumption” and the “sharing economy.”


Identifying Opportunities Around the Globe

Open access brought to you by

Today’s interconnected world requires new thinking about global strategies and opportunities. Open access to these three MIT Sloan Management Review articles about bringing a global perspective to business decisions is provided courtesy of Harvard Business School Executive Education.

Image courtesy of Flickr user Electrolux Design Lab.

Sustainability Reporting

A Three-Point Approach to Measuring Supply Chain Sustainability

February 15, 2017 | Cory Searcy

A sustainable supply chain must operate within the limitations imposed by nature and society — but most approaches don’t explicitly take those into consideration. A new framework for supply chain sustainability assessment lays out eight key considerations organized into three categories: sustainability context, collaboration, and communication.

Building Innovation Partnerships

Competing Through Joint Innovation

Even as multinationals struggle to make inroads in emerging markets, companies from those markets are finding ways to compete in Europe and the U.S. A case in point is Huawei, a Chinese telecommunications company, which has used strategic partnerships to gain ground in Europe. Huawei’s overseas expansion closely resembles the strategy the company used to build its position in China: Start at the perimeter and work toward the center.

Rewriting the Playbook for Corporate Partnerships

In fast-changing markets, some companies are developing flexible, adaptive strategic partnerships to leverage the resources of both customers and suppliers. Incentive arrangements focus partners on joint value creation, and companies are sharing information extensively to solve problems together. These partnerships make the most sense when the product or service is of strategic importance to the customer, when the vendor has superior expertise and when there is uncertainty in the relationship.