Matthew B. Myers and Mee-Shew Cheung
In the supply chain, knowledge sharing may accrue advantages to either the buyer or the seller, depending on the environmental and organizational conditions encountered.
Anthony W. Ulwick and Lance A. Bettencourt
Surveys that ask for reactions to potential solutions do not define customer need. Rather, companies should tap customer expertise by having customers define the job that a product or service must perform.
Vigilant leaders are in short supply. Research at General Electric, Johnson & Johnson and other firms uncovers methods for recognizing and developing the capacity for vigilance — the ability to pick up on the very earliest signs of threat or opportunity.
Aspiring leaders need guidance on how to mine their business experiences for insight about leading and adapting to change. Hells Angels and Mormons provide surprising examples of enabling experiential learning.